FREQUENTLY ASKED
QUESTIONS

We do not recommend using other fragrances. Atelier Cathy & Co. Inc. are precisely engineered to work with our proprietary fragrance formulations. Third-party oils may clog the atomizer, affect performance, or void your warranty. For optimal results, always use Atelier Cathy & Co. Inc. fragrances.

Yes, absolutely. All of our aromatic blends are made with high-quality ingredients and are carefully formulated with safety as a top priority. We adhere strictly to the standards set by the International Fragrance Association (IFRA), ensuring our products are suitable for use around both children and pets.

Routine Cleaning Instructions To maintain optimal performance of your diffuser, we recommend regular cleaning. Follow these simple steps: 1. Remove the empty fragrance bottle from the diffuser. 2. Fill the bottle with isopropyl alcohol (75% or higher). 3. Reinsert the bottle and run the diffuser for 5–10 minutes to flush the system. 4. After cleaning, remove the bottle and store it for future use. 5. Insert a new fragrance bottle to resume normal operation at peak performance.

You can explore our full range of products including our hand-crafted aromatic fragrance blends by visiting the Shop section on our homepage.

No problem at all. Our support team is happy to assist you and can provide a PDF version of the user manual for the diffuser you purchased. Simply email us at info@ateliercathyandco.com,() and we’ll send it to you promptly.

We currently ship across Canada and the U.S.A.