Question 1

Can I use fragrances from other companies in your diffusers?

Accepted Answer

We do not recommend using other fragrances. Atelier Cathy & Co. Inc. are precisely engineered to work with our proprietary fragrance formulations. Third-party oils may clog the atomizer, affect performance, or void your warranty. For optimal results, always use Atelier Cathy & Co. Inc. fragrances.

Question 2

Are Atelier Cathy & Co. Inc. fragrances safe around kids and pets?

Accepted Answer

Yes, absolutely. All of our aromatic blends are made with high-quality ingredients and are carefully formulated with safety as a top priority. We adhere strictly to the standards set by the International Fragrance Association (IFRA), ensuring our products are suitable for use around both children and pets.

Question 3

How do I clean my diffuser?

Accepted Answer

Routine Cleaning Instructions

To maintain optimal performance of your diffuser, we recommend regular cleaning. Follow these simple steps:

Remove the empty fragrance bottle from the diffuser.
Fill the bottle with isopropyl alcohol (75% or higher).
Reinsert the bottle and run the diffuser for 5–10 minutes to flush the system.
After cleaning, remove the bottle and store it for future use.
Insert a new fragrance bottle to resume normal operation at peak performance.

Question 4

Where can I purchase more fragrances?

Accepted Answer

You can explore our full range of products including our hand-crafted aromatic fragrance blends by visiting the Shop section on our homepage.

Question 5

Need a replacement user manual for your diffuser?

Accepted Answer

No problem at all. Our support team is happy to assist you and can provide a PDF version of the user manual for the diffuser you purchased. Simply email us at info@ateliercathyandco.com, and we’ll send it to you promptly.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship across Canada and the U.S.A.

FREQUENTLY ASKED
QUESTIONS

Frequently asked questions

Can I use fragrances from other companies in your diffusers?

Are Atelier Cathy & Co. Inc. fragrances safe around kids and pets?

How do I clean my diffuser?

Where can I purchase more fragrances?

Need a replacement user manual for your diffuser?

Do you ship internationally?

Subscribe to get exclusive updates

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I use fragrances from other companies in your diffusers?

Are Atelier Cathy & Co. Inc. fragrances safe around kids and pets?

How do I clean my diffuser?

Where can I purchase more fragrances?

Need a replacement user manual for your diffuser?

Do you ship internationally?

Subscribe to get exclusive updates

FREQUENTLY ASKED
QUESTIONS